Refund policy
Last updated: 21 August 2026
Northern Moti sells handpicked fashion jewellery. This policy explains when we accept a return and issue a refund. Please read it before ordering.
Damaged items
If your item arrives damaged, we will take it back, assess the damage, and issue a refund.
To be eligible you must:
- Report the damage to us within 24 hours of the item arriving; and
- Provide clear evidence of the damage — photographs of the item and of its packaging as received.
Email info@northernmoti.com with your order number, a description of the damage, and your photographs. We reply within 1–2 business days with next steps.
Returning the item
Once your report is approved, you return the item to us. Return shipping is at the customer's expense. Please return the item in its original packaging and in the condition it arrived in. We recommend a tracked service, as we cannot refund an item that does not reach us.
When the item reaches us we assess the damage. If the damage is confirmed, we issue a refund to your original payment method. Refunds typically appear within 5–10 business days of being issued, depending on your bank or card issuer.
What we do not accept
We do not accept change-of-mind returns, and we do not offer exchanges. Because our pieces are fashion jewellery worn against the skin, we also cannot accept returns of items that have been worn, altered, or resized.
Sizing is described on every product page and in our Size Guide. If you are unsure about a size before ordering, contact us and we will help.
Your statutory rights
Nothing in this policy limits any rights you have under applicable Canadian consumer protection law, including the Consumer Protection Act, 2002 (Ontario). Where the law gives you a right that is greater than what this policy provides, the law applies.
Questions
Email info@northernmoti.com. We are based in the Greater Toronto Area, Ontario, Canada, and reply within 1–2 business days.
